Frequently Asked Questions

No – all our transfers are private. This means you will not be sharing your vehicle with other passengers.

Yes, of course. All our transfers, private pick up and drop off at private addresses and hotels. If you need a short stop for shopping food, just let us know in advance and we will accommodate this in your transfer trip.

Once you have completed your on-line booking you will receive a confirmation by email indication the exact instructions for meeting your driver or vehicle.

Firstly, do not panic. Please follow the instructions for the meeting point as described in your email confirmation. In case of difficulty, please use the phone number provided to talk to our agents who will help you to find your driver. You can also call the Mauri Transfers central reservations number (or the emergency number if outside hours) and they will be happy to assist you further.

Since all our transfers are private, your vehicle and driver will normally be at the airport for the scheduled arrival time of your flight. We also monitor flight arrival times so as to be waiting for you when you arrive.  We will adjust your pickup time automatically in case of delayed or early arrival of your flight.

Please ensure you check all your luggage and belongings have been embarked in your vehicle prior to leaving the airport. Secondly, please check your vehicle after arriving at your destination to ensure that all belongings have been taken out of the vehicle.

In the event of leaving your belongings in the vehicle you just travelled, please contact our central reservations staff giving details of the transfer and the missing items. We will then endeavour to deliver them to you, and in some circumstances a charge may be applicable.

Yes, and it’s really easy to do this. All you need to do is to send us an email or phone our office to confirm the changes required.  Changes are only accepted within reasonable notice which is three hours before the scheduled pick up.

The confirmation email is your receipt. Upon request we can send you an invoice for your transfers via email as well.

Your transfer will normally be confirmed to you prior to departure by email.  On the eve of your departure, we send a second confirmation email to reassure you that we have scheduled your transfer.

We do not share our drivers’ telephone number. We do not want our drivers distracted when they are driving. If you have any query or please contact our central reservations number. Our staff will gladly assist any issue you may have.

Each passenger has an obligation to inform us of such items by email and we will make the necessary arrangements. We have a vehicle to suit your needs.

Yes, this is possible, but only by prior arrangement. A supplement may be applicable in case of extended or long shopping stops.

All our transfers are private, so the driver will take the most convenient and direct route.

All Mauri Transfers drivers speak English and French. Upon request we can also provide drivers who speak German, Italian and Hindi.

Standard Sedan Car

Standard Sedan Car

Standard Sedan Car

Standard Sedan Car

Standard Sedan Car

Standard Sedan Car